Return & Refund Policy

Thank you for purchasing products from animaldildos.org. Our goal is to provide you with exceptional quality and a positive shopping experience.

Due to the intimate nature of the items we sell, returns or exchanges are only possible in the case of manufacturing defects. This policy ensures the health, safety, and peace of mind of our customers.

Non-Returnable Items

Any item designed to come into contact with the body or bodily fluids is:

  • Non-returnable;
  • Non-resalable.

Once these products leave our warehouse, they are considered used and cannot be returned.

This includes but is not limited to:

  • Vibrators and dildos;
  • Anal toys, beads, and plugs;
  • Cock and ball devices, cock rings, and sleeves;
  • Lubes, massage oils, condoms, and body paints.

Refunds

We do not offer refunds after purchase unless a mistake occurred on our end.

If a refund is approved, the amount will be processed and credited back to your original payment method within one week (depending on banking processes).

Order Cancellation

You may cancel your order only before it has been shipped. To cancel, you must contact us within 3 hours of placing the order.

Once the product is packaged and ready for shipping, cancellation is no longer possible.

Exchanges

We are happy to exchange non-defective items that do not pose a health risk within 14 days of purchase, subject to a 20% restocking fee. Exchanges for defective items are available only if there is a manufacturing defect.

To request an exchange for a defective product:

  1. Record a video of yourself unboxing the package;
  2. Notify us within 24 hours of delivery;
  3. Contact us at info@animaldildos.org with details and video proof.

Conditions for Exchange:

  • The product must be unused;
  • Exchanges are allowed only for the same model;
  • Defective products must be reported within 72 hours of delivery.

Exchanges are not available for incorrectly ordered products.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned product is received, a gift certificate will be issued.

Shipping

You are responsible for covering the shipping costs for returning items. Shipping costs are non-refundable.

Depending on your location, the time it takes for exchanged items to reach you may vary.

Note: This policy does not cover misuse, accidental damage, water damage, or abuse of the product.

If you have any questions or need assistance, please contact us at info@animaldildos.org.